These Terms of Service (“Terms”) form a legally binding agreement between you (“you”, “your”, “the customer”) and Telekova (“we”, “us”, “our”), the provider of the service described below. By starting a free trial, purchasing a subscription, or otherwise using our service, you confirm that you have read, understood and agree to be bound by these Terms.
Telekova provides a premium subscription service that gives you access to live TV channels and on-demand movies and series, streamed over the internet to your own internet-connected devices (“the service”). You are responsible for providing your own devices, internet connection and a compatible media player application. These Terms govern your access to and use of the service.
Because this is a contract made at a distance for the supply of digital content, certain consumer-protection provisions described in these Terms apply to you, and nothing in these Terms removes or reduces the statutory rights you have as a consumer.
We are Telekova, a trading name. You can contact us using the details below:
You can contact us by email at contact@telekova.com for any matter relating to your subscription, including complaints and cancellations. WhatsApp is offered as an additional convenience channel.
You must be at least 18 years old to start a trial or purchase a subscription. By using the service you confirm that you are 18 or over and that you have the legal capacity to enter into this agreement. We may ask you to confirm your age and may refuse or withdraw the service if we reasonably believe this requirement is not met.
We offer a free 24-hour trial so that you can evaluate the service before deciding whether to buy.
If you wish to continue after the trial, you can choose to purchase a subscription as described below.
Subscriptions are available in fixed terms of 1 month, 3 months, 6 months and 12 months.
By completing a purchase you authorise the one-time charge for the selected term. The contract for that term is formed when we confirm your purchase and begin providing access.
The service is supplied as digital content. After your payment has been confirmed, we will provide the access details needed to use the service. This is typically delivered within about 5 to 15 minutes (and no later than a few hours) of confirmed payment. We will send these details to the email address or messaging contact you provide, so please make sure your contact details are accurate.
If you have not received your access details within a reasonable time after payment is confirmed, please contact us at contact@telekova.com and we will resolve this promptly.
Your cancellation and refund rights are set out in full in our Refund and Cancellation Policy, which forms part of these Terms. Please read it together with this section.
In summary:
Important — immediate supply and the digital-content waiver. The service is digital content supplied without a physical medium. If you ask us to begin supplying the service to you immediately during the 14-day cancellation period (for example, by requesting your access details straight away), then you expressly consent to that immediate supply and you acknowledge that you will lose your statutory right to cancel once supply of the digital content has begun. Our voluntary 14-day money-back guarantee, as described in the Refund and Cancellation Policy, may still apply even where the statutory right has been lost.
The service is provided for your own personal, lawful use. When using the service, you agree that you will not:
Each subscription is licensed for the number of simultaneous connections you have purchased. Additional simultaneous use requires an additional purchase. Breach of this section may lead to suspension or termination as described below.
The service is provided on an “as is” and “as available” basis. We will use reasonable efforts to keep the service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at all times, as access depends on factors including your own device, network and internet connection, and on third-party infrastructure outside our control.
Nothing in these Terms limits or excludes your statutory rights, including your right that the service be as described and of satisfactory quality. In addition, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Any provision that purports to exclude such liability is void to that extent.
The service works with common internet-connected devices used together with a compatible media player application. You are responsible for ensuring that your devices and internet connection meet the requirements to use the service. We do not supply or warrant any third-party device or media player application, and the availability or behaviour of such third-party software is outside our control.
We may suspend or terminate your access to the service, in whole or in part, if you materially breach these Terms (including the Acceptable Use section), if required to comply with applicable law, or to protect the integrity or security of the service. Where it is reasonable and lawful to do so, we will give you notice and an opportunity to remedy the breach before suspending or terminating access.
Termination does not affect any statutory rights or remedies you may have, including in relation to refunds where the service has not been provided as described.
If you are unhappy with any aspect of the service, please contact us at contact@telekova.com with details of your concern, and we will aim to acknowledge and respond promptly and to resolve the matter fairly.
We are not currently signed up to any alternative dispute resolution (ADR) or ombudsman scheme, and no such scheme applies to disputes between you and us. This does not affect your right to bring a claim in court or to exercise your statutory consumer rights.
This contract and any dispute arising out of it are governed by the law of the country in which you are resident — the United Kingdom or the Republic of Ireland.
However, this does not deprive you of the protection afforded to you by the mandatory consumer-protection rules of the country in which you are resident. If you are a consumer resident in the United Kingdom or in Ireland, you continue to benefit from the mandatory protections of the law of your own country, and you may bring proceedings in respect of this contract in the courts of your country of residence.
We may update these Terms from time to time, for example to reflect changes in the service, in our payment or delivery arrangements, or in applicable law. Where changes are material, we will take reasonable steps to bring them to your attention. The version in force at the time you make a purchase governs that purchase. Your continued use of the service after an update takes effect indicates your acceptance of the updated Terms.
Last updated: 23 June 2026