This policy explains your rights to cancel a paid subscription to the service and to receive a refund. It applies to customers in the United Kingdom and Ireland, and it sets out both your statutory legal rights and the voluntary money-back guarantee we offer in addition to those rights. The service provides access to live TV and on-demand content (movies and series) streamed over the internet to your own devices using a compatible media player application.
In this policy, “we”, “us” and “Telekova” refer to the operator of https://telekova.com; “you” means the customer purchasing or using the service. You can reach us at contact@telekova.com or by WhatsApp message on +44 7916 687698. All prices and refunds are in euros (€).
For any paid subscription term (1, 3, 6 or 12 months), UK and Irish consumer law gives you a legal right to cancel the contract within 14 days without giving any reason. This is your statutory “cooling-off” right.
The 14-day cancellation period begins on the day you enter into the contract — that is, the day you complete payment for the term. You do not need to provide a reason to cancel within this period.
This statutory right is separate from, and additional to, the voluntary money-back guarantee described in section 6 below. Nothing in this policy removes, reduces or replaces your legal rights.
To cancel within the 14-day period, you must tell us clearly that you have decided to cancel before the period ends. You can do this by:
You may use any clear statement that sets out your decision to cancel — for example, “I wish to cancel my subscription.” If you prefer, we can provide you with a model cancellation form to complete; simply ask us and we will send one to you. Using the form is optional.
To meet the cancellation deadline, it is enough for you to send your communication about exercising the right to cancel before the 14-day period expires.
If you validly cancel within the 14-day period (and section 4 below does not apply), we will refund all payments you made for the cancelled term.
The service is supplied as digital content delivered immediately, rather than over time. If you want to start using the service straight away — before the 14-day cancellation period has ended — the law requires us to obtain your express request and acknowledgement first.
Accordingly, when you purchase a paid term and choose immediate access, you:
We capture this request and acknowledgement from you at the point of purchase, and we restate it in your confirmation email so that you have a clear record. If you do not give this consent, supply will not begin until the 14-day period has ended, and your statutory right to cancel during that period is preserved.
Even where you have lost the statutory right to cancel because supply has begun, you may still be entitled to the voluntary money-back guarantee in section 6, and your other legal rights (for example, where the service is faulty or not as described) are unaffected.
We offer a free 24-hour trial of the service. The trial:
Because the trial involves no payment, there is nothing to refund and no statutory cancellation right or refund applies to the trial itself. The statutory rights and money-back guarantee in this policy apply only once you have purchased a paid subscription term.
In addition to your statutory rights, we offer a voluntary 14-day money-back guarantee on paid subscription terms. This is a goodwill commitment we make freely; it is separate from, and in addition to, the legal rights described above.
Importantly, we honour this guarantee even after the service has started — including in cases where you have given the digital-content waiver in section 4 and have therefore lost the statutory right to cancel.
This voluntary guarantee never reduces or replaces your statutory rights. Where both could apply, you are free to rely on whichever gives you the better outcome.
If you are an Irish consumer and you exercise your statutory right to cancel a paid term after you have asked us to begin supplying the service within the cancellation period, but before the term has been fully provided, you may be required to pay a proportionate amount for the part of the service you have already received up to the point you told us you wished to cancel. This proportionate charge reflects only what you have actually used, in proportion to the full term. Our voluntary money-back guarantee in section 6 may still allow a full refund in these circumstances.
We are not registered with, and do not participate in, any alternative dispute resolution (ADR) or ombudsman scheme. If you are unhappy with how we have handled a cancellation or refund, please contact us first using the details below and we will do our best to resolve the matter. This does not affect your right to pursue any remedy available to you under the law.
If you have any questions about this policy, or you wish to cancel or claim a refund, please contact us:
Last updated: 23 June 2026